5 Best AI Apps That Can Help Your Business Save Time on Customer Queries

As business landscapes become faster and faster, time is becoming more and

more precious. Every minute spent on repetitive tasks can add up, preventing you from focusing on what truly matters – growing your business. One area where this rings particularly true is customer service. Thankfully, with advancements in artificial intelligence (AI), businesses can now streamline their customer query processes and allocate more time to strategic endeavors. In this blog post, we'll introduce you to five exceptional AI applications that can revolutionize the way you handle customer queries and help you save valuable time.

#1.

• Zendesk Answer Bot //www.zendesk.com/

Zendesk's Answer Bot is a sophisticated AI-powered tool that integrates seamlessly with your customer support platform. By analyzing previous customer interactions and ticket history, Answer Bot can understand the context of incoming queries and suggest relevant solutions to customers. It operates in real-time, providing instant responses to common inquiries, thereby reducing the workload on your support agents. With the ability to learn and improve over time, Answer Bot not only saves time but also enhances the customer experience.

#2.

• ChatGPT by OpenAI //www.openai.com/

ChatGPT is a versatile AI chatbot that can be integrated into various communication channels, such as websites, messaging apps, and more. It uses natural language processing to understand and respond to customer queries, offering human-like interactions. By utilizing ChatGPT, your business can provide instant responses to a wide range of queries, freeing up your support team to handle more complex issues. Its adaptive capabilities mean that as it interacts with more customers, it becomes even better at understanding and addressing their needs.

#3.

• Drift's AI-Powered Chatbots //www.drift.com/

Drift's chatbots are designed to learn from interactions, improving their accuracy and efficiency over time. By implementing Drift's AI-powered chatbots, businesses can streamline customer support processes, allowing their teams to focus on more critical and complex customer issues while still delivering exceptional service to customers seeking basic information or assistance.

#4.

• Ada Support //www.ada.cx/

Ada Support specializes in creating personalized AI-powered chatbots that can handle a wide array of customer inquiries. It uses a dynamic decision-tree approach, allowing the bot to gather information from customers and guide them to relevant solutions. Ada's AI can handle complex interactions and even escalate issues to human agents when necessary. By automating routine tasks, Ada Support enables your support team to focus on complex cases that require a personal touch.

#5.

• Freshworks Freddy AI //www.freshworks.com/

Freshdesk's Freddy AI is an AI-powered assistant that enhances your customer support operations. It can analyze incoming queries, suggest relevant responses, and even automate ticket categorization. Freddy AI's machine learning capabilities enable it to improve its accuracy over time, resulting in more efficient query handling. By automating repetitive tasks, your team can dedicate more time to building meaningful customer relationships.

In conclusion, these five AI applications represent a new era in customer support. By harnessing the power of AI to handle routine queries, businesses can save time and allocate resources more strategically. However, it's important to remember that while AI can streamline processes, maintaining a human touch remains crucial for building strong customer relationships.